Category Archives: customer

Passionate, Contagious, & Hopeful, but a little silly too.

We are so serious these days.  But it makes sense.  Take a look around you. It’s not a pretty picture. At least thats what it seems.   I gave up on the local newspaper recently when they decided to charge me for accessing their articles on-line.  It just wasn’t relevant anymore, given all the competing…

Make Friends and Business Follows

One of the most truly remarkable business experiences I have ever had was presented to me in the late 1980s. I was invited to participate in a merger and acquisition presentation in New York City. As the deal was broken down into detail, it was clear this would be the financial services blockbuster deal of…

I’ve Got Wonderful Relationships…I’m their Boss.

One of my clients asked me to help them discover a downward trend in profits at one of their locations.  Everything seems to check out, they said.  Marketing plans are consistent with our corporate guidelines.  Inventory control checks are all green on my dashboard.  Our service menu is easily the most inviting within a 60…